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Compliance

Listed are the services available.

Compliance

Service Name; Compliance
Service Description; Demonstrating compliance to standards is often either a pre requisite to doing business with your organisation or can be a contractual obligation of conducting business. Regardless of the standard or model you seek to be compliant with, the compliance assessment follows the same principles.

  1. Gap analysis, A comprehensive audit against the selected standard
  2. Implement improvements, having identified any gaps corrective action is agreed to close the gaps in the most pragmatic way possible
  3. Validate that corrective actions are being progressed
  4. Embed the improvements, institutionalise them
  5. Arrange certification with a UKAS accredited body as desired
ISO 9001

Service Name; ISO 9001 Quality Management Systems Compliance
Service Description; ISO 9001 is the standard most often expected by clients. It is applicable to ANY business and covers best practice in the following disciplines;

  • Leadership
  • Planning
  • Support
  • Operation
  • Performance Evaluation
  • Improvement
ISO 20000

Service Name; ISO 20000 IT Service Management
Service Description; This IT specific standard is strongly aligned to ITIL and describes best practice requirements for your IT organisation covering;

  • Management responsibility and commitment
  • Resource management
  • Establish the Service Management Plan
  • Design and transition new or changed services
  • The Service Delivery Processes including; Service Level Management, Reporting, Service continuity and availability, Budgeting, Capacity, Information security,
  • Relationship management
  • Resolution, Incident and Service requests, Problem Management,
  • Conrol processes, Change, Configuration and Release management processes
CMMI Dev

Service Name; CMMI Dev (Capability Maturity Model Integration Development)
Service Description; McKeowen can help you manage or prepare for CMMI Compliance. CMMI is referred to as a model rather than a standard but it is a model against which you can compare your organisation.

CMMI Dev describes the best practice 

 CMMI

Maturity Level 2 - Managed

  • CM - Configuration Management
  • MA - Measurement and Analysis
  • PPQA - Process and Product Quality Assurance
  • REQM - Requirements Management
  • SAM - Supplier Agreement Management
  • PMC - Project Monitoring and Control
  • PP - Project Planning

Maturity Level 3 - Defined

  • DAR - Decision Analysis and Resolution
  • IPM - Integrated Project Management
  • PI - Product Integration
  • OPD - Organizational Process Definition
  • OPF - Organizational Process Focus
  • OT - Organizational Training
  • RSKM - Risk Management
  • RD - Requirements Development
  • TS - Tecnical Solution
  • VER - Verification
  • VAL - Validation

Maturity Level 4 - Quantitatively Managed

  • OPP - Organizational Process Performance
  • QPM - Quantitative Project Management

Maturity Level 5 - Optimizing

  • CAR - Causal Analysis and Resolution
  • OPM - Organizational Performance Management

 

CMMI SVC

Service Name; CMMI Svc ( Capability Maturity Model Integration Services)
Service Description; McKeowen can help you manage or prepare for CMMI Compliance. CMMI is referred to as a model rather than a standard but it is a model against which you can compare your organisation. The same maturity ladder shown for CMMI Dev applies to CMMI SVC. As you would expect the best practice process areas are aligned to service management.

Maturity Level 2 - Managed

  • CM - Configuration Management
  • MA - Measurement and Analysis
  • PPQA - Process and Product Quality Assurance
  • REQM - Requirements Management
  • SAM - Supplier Agreement Management
  • SD - Service Delivery
  • WMC - Work Monitoring and Control
  • WP - Work Planning

Maturity Level 3 - Defined

  • CAM - Capacity and Availability Management
  • DAR - Decision Analysis and Resolution
  • IRP - Incident Resolution and Prevention
  • IWM - Integrated Work Management
  • OPD - Organizational Process Definition
  • OPF - Organizational Process Focus
  • OT - Organizational Training
  • RSKM - Risk Management
  • SCON - Service Continuity
  • SSD - Service System Development
  • SST - Service System Transition
  • STSM - Strategic Service Management

Maturity Level 4 - Quantitatively Managed

  • OPP - Organizational Process Performance
  • QWM - Quantitative Work Management

Maturity Level 5 - Optimizing

  • CAR - Causal Analysis and Resolution
  • OPM - Organizational Performance Management

 

 

Project Assurance

Service Name; Project Compliance and Assurance
Service Description; McKeowen can provide Project Assurance support to your organisation to provide an independant assessment that your project is following sound project management disciplines and creating work products that have been subjected to appropriate review.